Our Culture

Centred on openness, inclusivity, and exceptional service, we are committed to investing in talent and an engagement culture that gives all our people a voice.

Our long-standing relationship with Investors in People and the Living Wage Foundation highlights our ‘people first’ mantra, as we acknowledge every person’s right to feel valued, respected, and fairly rewarded for what they do.

We don’t believe in a top-down approach. Instead, we champion a collaborative effort. The whole Vaultex community are encouraged to share their views through annual focus groups, everyone counts open forums, diversity networks, executive roadshows, and engagement surveys – developing a real sense of purpose as we collectively shape Vaultex’s future.

We’re proud to offer people a career, not just a job. One that provides developmental opportunities, recognises the importance of a work-life balance, embraces friendships and socialising, and helps you to make a difference both in and outside of work.

This is reflected by our company engagement score; which has exceeded 80% for six consecutive years.

To ensure we’re holding ourselves accountable, we established five key drivers that focus our approach to people and culture:

Vision and Values

Our values form the core of our business. They are truly embedded across every facet of our operations, allowing everything else to adapt and flex around them. They’re our moral compass, but also our way of life; generating familiar attitudes in all our sites as to what being a Vaultex employee means.

Wellbeing and Respect

We work hard to maintain a working environment and level of wellbeing support that encourages our people to thrive both in and out of Vaultex. We use individual uniqueness to build unity, which is why we have a zero tolerance to discrimination of any kind and rightfully invest in mental and physical wellbeing.

Trust and Collaboration

Our vision to succeed relies on the passion and dedication of our people. Clear channels of two-way communication are used to show transparency and promote grassroots strategy development that allow our people to pave the way for progress and diversification in many areas of our business.

Responsibility and Integrity

The Vaultex community understands, and follows, the effective controls we have in place to ensure our collective action is in the best interests of all stakeholders. Meanwhile, our Sustainability strategy delivers more stakeholder benefits while aligning with UN Sustainable Development goals; combining our drive for both a sustainable company, and a sustainable planet.

Engagement and Development

We take pride in watching people flourish, evidenced by success stories of directors who began as cashiers, and function heads who began as administrators. The number of long service awards we issue each year also shows you truly get back what you put in. Most importantly, we hold ourselves accountable: through annual employee pulse surveys.

Diversity & inclusion

Wellbeing

Health & Safety

Our Culture

To ensure we’re holding ourselves accountable, we established five key drivers that focus our approach to people and culture:

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