Why choose us?

Why choose us?

Service excellence - we work in partnership with our customers to deliver industry-leading customer service.

End-to-end integration - we develop simple, accountable products across the supply chain to optimise end-to-end costs for UK retailers and financial institutions.

Best value - by aggregating our services and working against a single performance metric, we simplify the cash cycle for our customers and create value.

Meticulous risk and control framework, and an ultra-secure environment

From daily cash reconciliations to perpetual stock takes, Vaultex has rigorous – yet cost-effective – processes in place to control risk. We’ve invested heavily in improving our security infrastructure by installing state-of-the-art CCTV monitoring systems and access technology across all our cash sites.

Innovative products and services

Coin extraction. A new, cost effective end-to-end ATM cassette packing service. An online customer portal to help manage cash and analyse data. Mixed note deposit processing. At Vaultex, we’re dedicated to developing efficient and integrated ideas and solutions that create value for our customers.

Constant drive to improve customer service with technology

Our multi-million pound fleet of new High Speed Note Sorters allows us to process cash quickly, efficiently and accurately. We embed customer service experts across our organisation. And we invest in bespoke equipment that helps us deliver new services for our customers. We’re also part of the Institute of Customer Service.

Reputation as leading cash management experts

We’re industry thought-leaders. We chair the Polymer working group, helping the cash industry prepare for the biggest currency change in a generation – the introduction of polymer notes in 2016. We also chaired the Olympic Planning Group, which prepared the cash industry for millions of extra visitors descending on London.